Read full review of Vivid Seats and 1 comment. ConsumerAffairs is not a government agency. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. SO basically, they lied in the e-mail, and lied that replacements were offered. One can only hope these ticket monopolies will be better regulated in the near future. I do expect a responce and an apology for this overcharge. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. The email made a vague reference to covid 19 but no definite reason was given. We are filing fraud with the bank and reporting to the bbb. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. What 4 Analyst Ratings Have To Say About Vivid Seats. So I recommend never buying anything from this place. Do not waste your time or money on this company. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I bought 3 with the insurance. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The. WRITE REVIEW. Lack of preparation and communication from the recruiter for each step of the process. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I've had the same issue though my costs aren't that high. They simply dont care. I am very disappointed in not being able to attend the show. You advised that you arrived at 7:50 PM. And, I will never refer you to any of my friends and family. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The request was put. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Well the day before the game which was 4 hrs from my home they quit responding to me all together. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I had listened to his show on the radio (and bought many of his books) for many years. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Original review: Feb. 9, 2023. I asked to speak to the manager, told me there was no one above him. Takes no accountability for a time glitch that had us go to a show at the wrong time. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I feel that you overcharged me. In my eyes I trully beleive you are a rip off company. They made me jump through hoops to get my money back. I would like to warm people to avoid buying tickets through Vivid Seats. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. A. Amalia G. Today. . Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Our online support team is here to help resolve your concerns. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. The tickets were in TTC3 seats 30 and 31 in corner. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. and their online chat system is useless. Contact Us About The Company Profile For Vivid Seats LLC. Shame shame for all the people you have messed with and hurt. I have knee issues so very kind to help so we don't walk far. Could never get the tickets. I did not get what I paid for. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Purchased parking for the Super Bowl. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Nowhere on their site did it say that these two tickets wouldn't be next to each other. We invite you to reach out to our online support team by social media. I hate what you stand for. Disputed several times and no resolution till this day. I had a great experience. We understand it's frustrating when events are postponed. Over 100 million tickets sold. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. I thought Vivid was a pr0n company. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. We also ensure all reviews are published without moderation. 1239964100050. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. That is a lie. With the plethora of ticket resell sites, this is one to avoid. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I wish you didn't exist. Get buying tips about Ticket Websites delivered to your inbox. Companies can ask for reviews via automatic invitations. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? is vivid seats legit - Tecdud.com Was not able to get in with those tickets I paid for. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Ordered tickets for Gary Allan concert last September. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Patient, reassuring, and kind -- why I will use this entity again! It told me the section of the tickets but not the exact seat numbers. I tried calling two hours before my event as the tickets never arrived. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Address: 111 N. Canal Street. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I will never use vivid seats ever again. Very helpful indeed! James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. 2,266 Reviews of Vividseats.com - Sitejabber I found two separate listings for tickets in the same section and row. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. The latest review was 2 months ago. Vivid Seats Culture | Comparably I was told that I should have known that by this note that was listed: xfer Piggyback. Reliable & Rewarding Tickets. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Full refund and apology for lack of ticket delivery. Long story short I never received the parking pass and had to pay in full at the gate. You can count on usas our fans already know. I asked to print the tickets for my group but was told I had to use the electronic system. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Send us a DM on social media. They can see this but they refused to issue a refund. Tickets to Aint to Proud Stage Play in West Palm Beach. I have read many many complaints about the 'fake' guarantees. Chicago, IL 60606-0606. They refuse to give a refund due to sending the tickets prior to showtime. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Is this your company? Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com If you have any questions about the refund process, feel free to reach out to our Customer Service. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. How reliable is vivid seats? Explained by Sharing Culture Jeremy of Las Vegas, NV Verified Reviewer. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I purchased tickets for the New Edition concert through Vivid Seats. they are all the same basically. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vivid Seats denies these . The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I bought my tickets 5 months before the show. Apply this Vivid Seats coupon code for $15 off first . It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats ranks 30th among Tickets sites. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers Find out how we combat fake reviews. He deserves 10 gold stars! Contact Customer Service | Vivid Seats Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Vivid Seats Reviews Gain trust and grow your business with customer reviews. Just go through Ticketmaster or the event website directly. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener If you have any additional questions, we encourage you to reach out to our online support team on social media. The following is a chronological timing of the events that occurred: Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Avoid this site and their markup fees! First time using Vivid Seats to get tickets. HORRIBLE experience. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. WONDERFUL Young Man. "We have currently put them on 'No Rating' while they investigate the complaints and . I don't expect they are willing to give an apology. Desired outcome: The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Complaint about Vivid Seats? File now, we help resolve it! The seller sets the ticket price. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. 1,560 talking about this. Call and ask what the service charge is before buying. We were also told that the tickets would show up within 48 hours on the event. I had a purchase trouble on Vividseats. Most complaints are from ticket billing and delivery issues. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Never again. We added millions of opinions to our database and summarized over a million opinions. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Day of game they said only had 2 tickets available and sold my other 4. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. From over pricing. 5.5 Total Score. The second time was one of my worst experiences trying to buy event tickets. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Thank you, you have successfully subscribed to our newsletter! On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. We assure that you and your partner will be able to sit together. Absolutely disgusting. BS. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Thank you Amanda. What kind of scam is this? After setting up a ticket master account my tickets were sent to me. At this venue, Section B is behind the Pit. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 It was smooth and I didn't have to do all re-ordering process again. Barbara, who is my agent, was absolutely the best that you could have. Will be buying more tickets from them in the future. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. She knew exactly what I needed and arranged to have it. I paid for the first 15 rows. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Finally got my tickets and had a great time speaking to the very helpful gentleman. Vivid Seats Review Summary. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Avoid purchasing thru Vivid at all cost. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. They won't refund me or get me two tickets together. In one order, my tickets arrived via email within an hour or so. Vivid Seats is a trusted and reliable way to buy and sell tickets. Great service. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I complained and they advised these were upgrade tickets and no refund would be issued. They refuse to give refunds for anything. The site is a fraud and they are aware. We appreciate your patience. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. There were no humans to talk to to get my tickets before the event started. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Suite 800. Not game day yet so have not opened app for seats. I never received the email and therefore never accepted the tickets. The third party did not send us the electronic tickets.

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