According to its policy, the retainer took 30 days to get back to the tenant. Hi Mike, Im sorry if you felt the need to escalate this. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. How BBB Processes Complaints and Reviews. Originally, total costs 20k THB, but end up with 50k THB. I called Regus account desk and Dom S. got my call. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We appreciate your business. Here is my summary to strive for a refund of the retainer. Manage your Regus account in one place and make bookings on the move. As expected, I didn't get any reply yet from Regus. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Need to file a complaint? Receptionist only can communicate by email, even for the most important things for your business. Hi Hannah, Im sorry if you felt the need to escalate this. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 I couldnt see your email address or Regus account reference in your message. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. After being in my new office they are increasing rent by 8.7%. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Ts and Cs apply. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They are scammers, and incredibly dishonest. This will ensure the agreement ends at the current final date and will not renew further. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Why take the Change Management training from Reform Skills Inc? Hi Stephen, Requesting to have your retainer refund is an easy process. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Thank you, Lorraine Brule Global Customer Service at Regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This course is a must for every manager who aspires to be a leader and a success in his or her career. I asked a receptionist to help my issue to the Regus help desk. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. They would not remove the items that I didn't want. Best, Lorraine Brule Global Customer Service at Regus. ive been trying to get my money back ever since. If it has been longer than 30 days, please get in touch so we can investigate further. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. October 6 Not only that, it's hard to get hold of their accounting department. It took almost 2 months. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Read Customer Service Reviews of www.regus.co.uk - Trustpilot After investigating we noticed that your online request was missing. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. You will regret signing with Regus. Briana got my call. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. We may have received incorrect data. Thats no big deal, makes sense. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I was using virtual office space. October 8 We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Lets find the right workspace for you and your team. That exception is made on the understanding that an additional service retainer is payable. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Become better managers and business leaders by achieving optimal personal and business performance. Great discounts. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Its an automated process. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. this is absolutely gross and scam. August 31 So last week I logged in to cancel my membership. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. As you did not process this correctly, the agreement continued an additional month. With whom I spoke until now? When could I get my retainer back? www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Regus flagged this review for containing harmful or illegal content.Read more. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Originally, total costs 20k THB, but end up with 50k THB. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Need to find a different location? This company has the worst customer service I have ever experience in my life. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Hard revenue focused. She apologized to me and promised me to rush to send me it by coming Wednesday. I contacted them about how processed my case after paying the fee for a virtual office. We have a team of specialists available 24/7 to help you find the best solution for your business. Once they sell you something that will be the end of you being treated as a valued customer. We use dedicated people and clever technology to safeguard our platform. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. It won't go in any direction! Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! If you refuse to pay their bogus invoices they will send you to collections. Were clear about this from day one. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. We may have received incorrect data. We have checked and cannot find any payment details set up in your account. I will be taking legal action if this is not returned within 28 days (31/03/2023). *Ts&Cs apply; participating locations only. You should receive your refund within 30 days after your agreement end date. If you were to take direct space or a sublease you would also see these fees in your rent annually. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We find it very unfair that for this reason you post a very visible, insulting and untrue review. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. I really thought that this company would be a good option for expanding our business. This is really bad customer service. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. It is clean and smart and well organised. The complaint has been investigated and resolved to the customer's satisfaction. Regus | Serviced Office Space, Coworking & Virtual Offices And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Lease period: April and May 2018 They still continue to send invoices with no one responsible to be there to answer. Have a question or issue with your current products and services? When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Regus is a complete and total scam company. Your satisfaction is very important. She promised me that I could get it on October 19 because it took 48 hours. We found a responsible person where we inform her about the problem. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. For a break between calls, browse the development's many shops and restaurants, or explore the . I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. DO NOT give them your payment info, DO NOT sign with them. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The company left an official comment on this complaint. The complaint has been investigated and resolved to the customer's satisfaction. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Best regards,Michelle Spire. Hi Mike, Im sorry if you felt the need to escalate this. Trustpilot is assessing this review in accordance with our flagging process. 6. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter.

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